Terms of sale

These terms apply when you order school stationery from The Write Source through this website. Please read them before you order: by placing an order, you agree to them.

Who we are

• The Write Source (Pty) Ltd, a private company registered in South Africa, registration number 2025/867861/07, trading as The Write Source. Director: Vineshree Govender.
• Physical address (also for legal notices): 55 San Jerez, Seaward Estate, Ballito, 4420.
• Phone and WhatsApp: 083 289 5124 · Email: orders@thewritesource.co.za · Website: www.thewritesource.co.za

Who can order

You must be 18 or older and the parent or legal guardian of each learner you order for, or have their permission to order.

Items and prices

• The order form lists the items on the school's stationery list for that grade, each with its price. You choose the quantities, from none to 30 of each. You can open the school's own list on this website before you order.
• Your total is the sum of the items you choose, shown on the order form before you order. Name labels are an optional extra at the price shown on the order form. Prices are in South African rand.
• The price shown is the full price you pay. There are no delivery fees or other charges, whether we deliver to school or you collect.
• If we've made an obvious mistake in a price, we'll tell you before we pack your order. You can then pay the correct price or cancel for a full refund.
• We pack the school's list as it stands when you order. If the school changes its list after that, we'll let you know, and you can update your order at the new price or keep it as it is.

Placing an order

• You can order for up to three learners at once.
• Before you press “Place order”, you can check everything on the form, correct any mistakes, or leave without ordering. Please check the school, grade, items and quantities carefully: you can change them free of charge within one working day of ordering.
• Your order is accepted when we email your confirmation. It lists your order number and each learner's items with their prices. Please keep it: it's your record of the order. You can also save or print these terms.
• Items we don't supply are marked on the order form. Please buy those yourself.
• No list on the website yet: for a grade without a list, or a school we don't list (“Other school”), you upload your school's list and we email you a quote within one working day. You pay for that learner only once you've accepted the quote, and if you don't, we cancel that learner's order at no cost.
• Teachers: you upload your stationery list, for any school, and we email you a quote within one working day, with how we'll deliver or when you can collect. You pay only once you've accepted the quote; if you don't, we cancel it at no cost. These terms apply to your order as they do to a parent's.

Payment

• Payment is by EFT, using your order number as the payment reference. You can pay before placing your order and upload your proof of payment, or place your order first, pay, and reply to your confirmation email with your proof.
• If one order includes a learner waiting for a quote, you pay for the other learners first and for that learner once we've confirmed the quote, using the same order number.
• We pack your order once your payment reflects in our bank account.
• If your payment hasn't reflected, we'll remind you. If it still hasn't reflected 7 days after that reminder, we cancel the order.
• We never ask for your card details or banking passwords: you pay from your own bank. Your proof of payment is uploaded over an encrypted connection. Our banking details will never change by email or WhatsApp. If you get a message saying they have, phone us before you pay.

Delivery and collection

• Delivery to your child's school is free. Each learner's pack is labelled, packed by class and delivered to the school.
• We deliver within 2 working days after your payment reflects (during school term). If you pay during the December–January school holidays, your pack is delivered in January, before the first school day. Either way, orders paid by the order-by date (the last school day of 2026) are delivered before the first school day of 2027.
• You can still order after the order-by date, but your pack may arrive after the first school day. We deliver late orders as soon as we can.
• We hand the packs to the school, which gives them to the learners. Please check your child's pack and tell us within 5 school days of delivery if anything is missing.
• If you chose to collect your order at the school, we'll let you know when your pack is ready. Please collect it within 30 days. If you can't, contact us and we'll arrange something.
• If something outside our control delays your order, such as a supplier shortage, a strike or severe weather, we'll tell you as soon as we can. You may then cancel the order for a full refund.

Out-of-stock items

If an item on the list is out of stock, we replace it with one of the same or better quality at no extra cost, and tell you what we replaced. If we can't supply an item or an order at all, we'll tell you straight away and refund what you paid for it.

Changes and cancellations

• You can change or cancel your order free of charge within one working day of ordering. WhatsApp or email us, quoting your order number.
• After that, you can still cancel before we deliver. We refund what you paid, except for name labels we've already printed, as they're made for your child.

Returns

• Each learner's items are packed and delivered as one pack, so we don't take back or refund single items from a pack, except faulty items (below).
• As the Electronic Communications and Transactions Act allows, you may cancel your order within 7 days of receiving your pack by returning the complete pack, unused and in its original packaging. You pay the cost of returning it. This doesn't apply to name labels, as they're personalised.

Faulty items

If an item is faulty within six months of delivery, tell us. As the Consumer Protection Act provides, you choose whether we repair it, replace it or refund it. This doesn't cover normal use (for example a pen that has run out or an exercise book that has been used), wear and tear, or damage.

Refunds

We pay refunds by EFT to the account you paid from, or another account in your name that you give us, within 10 working days of agreeing the refund.

Your information

We use your and your children's details only to process and deliver your order. See our privacy policy.

Questions and complaints

Please contact us first at orders@thewritesource.co.za or on WhatsApp 083 289 5124, and we'll do our best to sort it out quickly. If we can't resolve a complaint, you may contact the Consumer Goods and Services Ombud (cgso.org.za, 0860 000 272).

General

• South African law applies to these terms.
• Nothing in these terms takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
• We may update these terms from time to time. The version on this website on the day you order applies to your order.